♥ TenshinoMon Shopping Service ♥

Are you looking for a hard to find item or doll?

♥*♡+:。.。Welcome to the TenshinoMon Shopping Service!。.。:+♡*♥

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Please understand we will do our very best to get you the rare, wonderful Dollfie items you are seeking from Japan. We’re working with a partner in Japan who has been helping people achieve their shopping dreams since 2016 and we’re very proud to be able to work with them moving forward. They are based in Tokyo, Japan and can provide access to stores in that area based upon demand. We can also provide shopping services for upcoming Dolpa events as well.

The most important part of placing proxy orders are offering affordable service, good communication and managing expectation. We will do our best to provide the most affordable way to welcome the dolls you seek. Please contact us directly using the form below to get an estimate for the event you wish us to attend.

We will do out best to help you make your dream come true but please be aware of the following policies:

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To Place An Order: 

Read all the information on this page carefully! You can feel free to contact me with any questions you may have before you place an order. By placing an order with us, you unconditionally agree to all the terms laid out on this page and agree you have completely read all the information below.

Please provide your name, e-mail and feedback from Etsy, eBay, Den of Angels or any other doll related forum, the items you are looking for and any questions you may have in the form at the bottom of this page.

We reserve the right to decided who we work with based on public feedback from doll forums.

HOW IT WORKS:

  • You send us a list of items you want
  • We confirm your items
  • You pay us the full shopping amount for the items
  • We shop for your items
  • If all your items were purchased- great! If an item was not in stock we are able to refund your money upon your request. (please note it may take 7 business days for refund to be processed)
  • You let us know how you’d like your items shipping. Please be very clear on shipping information and include a phone number and e-mail address where you can be reached.
  • We will then invoice you for our proxy fees plus shipping to your location. 
  • Your items arrive to you!

 

GENERAL TERMS AND AGREEMENTS

  • Standing proxy order fee 10% on items +shipping costs to your location. This includes Paypal fees. For international customers in the please contact us for more information on fee structuring to suit your budget. 
  • Full payment deposit is required before purchase. we use your money directly to buy your items.
  • Refunds (prior to purchase) that are approved require 7 working days to be refunded. No exceptions. Please be aware of this before placing a deposit.
  • D’coord models limited items are waitlisted on a first come first serve basis due to their limited nature. Visits to purchase are made on a weekly basis. Downpayment required. You can specify DDH Sculpt, Make-up style, Skintone and Body type ONLY. Please prioritize your choices.
  • Dream Choice have a certain amount of slots available for ordering during a time period. Please contact to find out about availability and reserve your spot.
  • ALL SALES ARE FINAL. Due to the nature and expense of items all sales are considered final once they are purchased. Thank you for understanding.
  • If your order is held in customs the buyer (you) are responsible for contacting the customs and border control, postal service, etc to inquire after the items. We can conduct an international inquiry for items shipping from Japan for more information but we cannot influence customs procedures, recall or demand information from customs once a package is being held. The buyer (you) acknowledges this and accepts that they must be proactive in retrieving your package. The buyer is responsible for any additional tax or fees your package may incur in customs. 

Volks Doll Point After Events

For dolls that require shoppers to travel to their local sumika or Doll Point then select a number and wait in line to see if they were lucky enough to win a doll. There is a limited number of dolls to buy immediately, then there is a limited slot for preorders to follow which will be fulfilled at a later date… and of course there will be some number that do not win the ability to purchase a doll. We cannot guarantee a doll to purchase from these events.

  • These ‘After Event’ slots are very limited for purchase and cost a flat $110.00 USD fee + $10.00 transportation fee + shipping to your location.
  • If we are unable to get the doll you wish then you will receive a full refund minus the $10.00 transportation fee. Refunds may take up to seven business days to process. Please acknowledge this!

 

TRANSPORTATION FEES

  • For items inside Tokyo there is a flat $10.00 fee for transportation.
  • For Dolpa Items outside of Tokyo there is a variable transportation fee of USD $25.00 – $100.00 depending on location and amount of orders. Please be aware that this will be IN ADDITION to the proxy fee. 

 

SPECIAL EVENTS HOURLY RATE FEE :

  • For special events that are not related to Volks Inc. or shopping in a storefront in Tokyo we reserve the right to charge an hourly rate fee in addition to the Transportation Fee and the 10% rate. This is variable depending on the event you’d like us to attend. Please feel free to enquire and we will be happy to send you an estimate. Some special events/vendors have very long lines in Japan and you can wait hours just to purchase one small item!
  • For events such as I · Doll Festival please have photographs of the items you would like for us to purchase ready to send with your inquiry as well as the booth number of the vendor. Without this information we will not be able to make this purchase for you.
  •  We require at least a week’s notice to attend special events.

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If you have any additional thoughts, questions or would like to reserve your spot in the shopping calendar, please contact us directly through the form below. Thank you!